Frequently Asked Questions (FAQs) – Thrush International

Welcome to Thrush International’s FAQ page. Here we answer common questions about our Dental, General, and Ophthalmic surgical instruments, order inquiries, quotations, and shipping policies.

1. What types of surgical instruments do you supply?

We specialize in high-quality surgical instruments for medical professionals, including:

Dental instruments – forceps, scalers, elevators, and more
General surgical instruments – scissors, clamps, needle holders, and retractors
Ophthalmic instruments – microsurgical tools, forceps, scissors, and eye surgery instruments

All instruments are manufactured to international standards and undergo strict quality control.

2. How can I place an order or request a quotation?

To place an order or request a quotation:

Visit thrushintl.com and navigate to the desired product category.
Click “Inquiry” on the product page.
Fill in your contact details, product specifications, and quantity.
Our team will respond with a custom quotation and order confirmation.

We offer fast response times for all inquiries from hospitals, clinics, and medical professionals.

3. Do you supply customized or specialized instruments?

Yes, we provide custom surgical instruments tailored to your requirements.

Specify dimensions, materials, or designs in your inquiry.
Our team will confirm feasibility and provide a quotation.

Custom instruments are manufactured to precise medical standards.

4. What is your shipping policy?

All instruments are carefully packaged to ensure safe delivery.
Shipping costs and delivery times are provided in the quotation.
We work with trusted couriers and freight providers to ship globally.

Note: Shipping timelines may vary depending on your location and product type.

5. Can I return or replace a product?

Yes, our Refund & Return Policy applies to:

Damaged or defective instruments
Wrong products delivered
Manufacturing defects

All returns must be approved by our support team and submitted within 7 days of receipt.

For more details, see our Refund & Return Policy page.

6. How do I ensure the instruments are high-quality?

All products undergo strict quality control and inspection.
Materials meet international surgical standards.
Our instruments are durable, corrosion-resistant, and designed for precision and safety.

7. Do you provide bulk or hospital orders?

Yes, we handle bulk orders and institutional supply requests.

Contact us with your quantity and specifications.
We provide competitive pricing and priority shipping for bulk purchases.

8. How long does it take to get a quotation?

Our team typically responds within 24–48 hours of receiving your inquiry.

We aim to provide accurate pricing and availability for all Dental, General, and Ophthalmic surgical instruments.

9. Can I get support after my order is confirmed?

Absolutely! Our customer support team assists with:

Order tracking and shipment updates
Product guidance and usage
Returns or replacements if required

10. Are your instruments sterilized and ready to use?

Yes, all instruments are professionally sterilized before shipment, but we recommend following standard hospital sterilization protocols before first use.

11. How do I contact Thrush International for further questions?

📧 Email: sales@thrushintl.com
🌐 Website: thrushintl.com

Our support team is available to provide prompt assistance for all inquiries, quotations, and order-related questions.