Terms & Conditions

Last Updated: [11/22/2025]

Welcome to Thrush International (thrushintl.com). These Terms & Conditions govern your use of our website, including sending inquiries, requesting quotations, and communicating with our sales team. By accessing or submitting an inquiry through our site, you agree to these terms.

If you do not agree, please discontinue use of our website.

1. Introduction

Thrush International operates as a B2B inquiry-based manufacturing company, supplying Dental, General, and Ophthalmic Surgical Instruments worldwide.
We do not process online payments or direct purchases on the website. All orders are handled manually through quotations and communication with our sales team.

2. Inquiry-Based System

2.1 How Inquiries Work

Users can submit product inquiries through:

• Inquiry forms on the website

• WhatsApp

• Email

• Direct calls

Once we receive your inquiry, our team will contact you with product details, pricing, MOQ, and shipping information.

2.2 No Online Checkout

There is no add-to-cart or instant purchase option. All orders are finalized only after quotation approval and written confirmation.

3. Product Information

We provide detailed descriptions, categories, and specifications for:

• Dental Instruments

• General Surgical Instruments

• Ophthalmic Instruments

While we aim for accuracy, minor differences in:

• color,

• finishing,

• measurements, or

• manufacturing variations
  may occur due to product updates or screen differences.

4. Pricing & Quotations

• Prices are provided only after inquiry submission.

• Pricing may vary based on quantity, customization, branding, or OEM requirements.

• All quotations remain valid only for the time period mentioned in the quote.

• Thrush International reserves the right to revise pricing based on material or market conditions.

5. Order Confirmation

An order is confirmed only when both parties agree in writing, typically through:

• Email

• WhatsApp

• Signed proforma invoice

No order is considered active until payment terms and product specifications are approved.

6. Payment Terms

Since this is an inquiry-based site, payments are processed offline and may include:

• Bank Transfer

• Western Union

• PayPal (on request)

• Any mutually agreed method

Payment methods and terms will be clearly stated on the Proforma Invoice (PI).

7. Shipping & Delivery

• We offer global shipping using trusted courier and freight partners.

• Shipping charges, timelines, and conditions will be included in your quotation.

• Any customs delays or country-specific import issues are beyond our control.

• Once the shipment is dispatched, the responsibility transfers to the customer unless otherwise agreed.

8. Samples & Custom Orders

• Sample orders can be arranged upon request.

• Customized or OEM/ODM orders require approved specifications before production begins.

• Estimated production time varies depending on order size and product type.

9. Return, Replacement & Refund Policy

Due to the nature of surgical instruments:

9.1 Returns

We do not accept returns for:

• Used instruments

• Sterilized items

• Opened packages

9.2 Replacement

Replacements are offered ONLY in the case of:

• Manufacturing defects

• Wrong items delivered

• Damage during transit (reported within 48 hours)

9.3 Refunds

Refunds are considered only if:

• The order was not produced yet

• A replacement is not feasible

• Thrush International authorizes it in writing

All refund decisions are made at our discretion.

10. Warranty

Our products come with a manufacturing defect warranty.
This warranty does not cover:

• Damage by improper use

• Incorrect sterilization

• Accidental damage

• Wear and tear

11. Intellectual Property Rights

All content on thrushintl.com, including images, product data, designs, and text, is the property of Thrush International.
Users may not:

• Copy content

• Reproduce images

• Scrape product data

• Redistribute material

• Clone our products without permission

Legal action may be taken against violators.

12. Liability Limitation

Thrush International is not responsible for:

• Loss due to misuse of products

• Delays caused by shipping carriers

• Unexpected manufacturing delays

• Any indirect or consequential damages

Our total liability is limited to the amount stated in the confirmed order.

13. User Responsibilities

Users agree to:

• Provide accurate contact details when submitting inquiries

• Use products only as per professional medical standards

• Abide by all local regulations regarding the import and use of surgical instruments

14. Privacy & Data Use

Any data submitted through inquiry forms (name, email, phone, country) is used only for:

• Responding to inquiries

• Preparing quotations

• Customer support

We do not sell or misuse customer data.
(Full details are available in the Privacy Policy.)

15. Changes to Terms

Thrush International reserves the right to modify or update these Terms & Conditions at any time.
Continued use of the website implies acceptance of the updated terms.

16. Contact Information

For inquiries or questions:
📧 Email: [sales@thrushintl.com]
📞 Phone/WhatsApp: (+92 303 4782631)
🌐 Website: thrushintl.com

• Contacting us on WhatsApp (+92 303 4782631)

• Requesting a quote for bulk orders